Shipping and Returns
Buy in our shop is a very simple process. You can navigate between the different formats of Extra Virgin Olive Oil that we offer. Simply choose your product, click on the tab and automatically purchase your choice added to shopping cart. Add as many products as you want to the shopping cart. Once you have chosen the products must click on 'show cart'. The cart is a list of the products you wish to purchase. From here you can change the quantity or delete an item you do not want to buy. You can continue to purchase from the 'continue shopping' or process the order from the button 'buy'.
We have simplified the process full of your shopping cart, dividing it into three simple steps, target selection, choice of method of payment and delivery details.
1. Target Selection Click on the down arrow and select one of the destination options.
2. Method of payment. Click on the down arrow and select one of the payment options that best suit your needs.
3. Delivery details. Fill in your details Delivery by completing the fields required by our system to make the shipment properly.
Click buy and then you will receive an email with your details and the bill of purchase. Our team will check your details and payments and will process the order.
Methods of payment
We currently work with four methods of payment:
1. BANK transfer
Transfer for S.C.A. SAN ISIDRO to the following account: 0049 0487 52 2410013494 of Banco Santander.
Enter the Order Number in the space reserved for concept.
For International Transfers:
IBAN ES79 0049 0487 5224 1001 3494
2. CREDIT CARD / DEBIT
We guarantee that every transaction made at piconhernandez.com is 100% secure. All operations involving the transmission of personal information or bank details is carried out within a safe environment. piconhernandez.com based server uses a standard security technology SSL (Secure Socket Layer). All information is encrypted and transmitted to us through the network. Also the data on your credit card are not recorded in any database but go directly to the POS (Point of Sale Bank). Also please note that in an effort to provide greater security to credit card owners, we have incorporated into our payment gateway secure payment system called SET (Secure Electronic Commerce). Thus, if a cardholder "secure" you can always make card payments in our store.
What is CES (Secure Electronic Commerce)?
CES is a system for secure Internet transactions by Visa, Mastercard, Microsoft and Netscape, among others. The main purpose is to give greater security to Internet users as to businesses that sell via the Internet by authenticating the buyer as the legitimate holder of the card being used. In practice, when paying with a card "secure", you are prompted, in addition to the number and expiration date, a personal password used exclusively for online shopping that identifies you, unequivocally, as its owner. In this way, no one can make a purchase on the Internet if unknown that key. If you have not received a personal password used exclusively for online payments, we advise you to ask your financial institution to attach their cards Secure Electronic Commerce service. For this you can contact your bank or if electronic banking customer can order online directly. The credit card fraud is a crime, and piconhernandez.com will prosecute against anyone who makes a fraudulent transaction in our online store For orders paid by credit card, once payment is received, if the client wants the refund and cancellation of the order must pay a charge of 10% of the order value in bank charges and arrangements.
It is a system that lets anyone with an e-mail to send or receive money online in a totally safe, easy, fast and completely free cost to the buyer. Secure payment by internet developed by Grupo EBay. To use this payment method, you will have previously been discharged in www.paypal.es.
4. AGAINST DOCUMENTS.
Receive the delivery address indicated your order, which must be paid at the time of receipt. The purchaser accepts cash only (no checks). This type has a single cost of 5% on the amount of your purchase.
Note: piconhernandez.com reserves the right to refuse shipment to refund if we believe there is sufficient justification (false data, potential fraud, inability to contact the customer ...) giving as the only option, payment by bank transfer or deposit.
International Shipments are NOT paying COD.
Important: If the order, once confirmed and shipped, not accepted by the customer it will be responsible for the costs. All false orders or attempted fraud will be reported to the competent authorities and provide all the information needed to assist with the investigation. All orders to pay for transfer will be eliminated if they are not paid in 7 days. All orders not paid by card and PayPal will be removed within 48 hours.
Shipments are made via a courier company or by mail, depending on destination. Delivery times are as follows: Peninsular Spain: Balearic working 72hours 48h-48h-working 72hours Islands, Ceuta and Melilla: 7-10 working days